Refund policy

Return & Refund Policy
At Aura Vault Co., each Luxury Lucky Scoop contains randomly selected mystery items. By purchasing from Aura Vault Co., you acknowledge and accept the mystery nature of our products. 

Returns & Refunds
Due to the mystery nature of our Lucky Scoops, we do not offer returns, refunds or exchanges for:
- Change of mind 
- Personal preference 
- Receiving colours, styles or items not to your taste 
- Preference requests that could not be fulfilled 

While we do our best to consider customer preferences, all preferences are requests only and cannot be guaranteed. 

Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of deliver. 
To help us resolve the issue quickly, please include:
- Your order number 
- A description of the issue 
- Clear photos of the item and packaging 
Once reviewed, Aura Vault Co. may offer a replacement, store credit, or refund where appropriate. 

Lost Parcels
All orders are shipped with tracking. 
Aura Vault Co. is not responsible for delays caused by shipping carriers. If your parcel is delayed, we recommend contacting the shipping carrier directly using your tracking information. 
If your parcel is confirmed as lost in transit, please contact us and we will work with you to find a suitable resolution. 

Order Cancellations
Orders may be cancelled before they have been packed or processed. 
Once packing has commenced, orders cannot be cancelled due to the customised and mystery nature of our products. 

Contact Us 
If you have any questions regarding your order, please contact us via our Contact Page or business email and we will be happy to assist.